Shipping policy

Once your order is received, please allow 1 to 3 business days for processing.

The processing times for items at The Silver Vault may vary, as each piece is handmade from scratch. Typically, orders are completed within a week to 3 weeks. For more detailed information, please refer to the link provided.

Book of Kissu is not responsible for any customs holds or delays. Any duty or customs fees that may apply are the responsibility of the buyer.

For urgent inquiries, feel free to reach out via live chat, email, or the contact form. Orders are typically shipped 2 to 3 times per week (excluding bank holidays), and you will receive tracking information once your item is dispatched.

All shipments are sent via Royal Mail, either Tracked 24 or Tracked 48. UK delivery usually takes 2-5 working days after dispatch.

For international orders, you can choose Standard or Tracked International Shipping. Delivery times typically range from 7 to 28 business days, depending on your location.

Please note: If you choose Standard (non-tracked) shipping, your parcel will not include a tracking number. In the rare event that your parcel is delayed or lost in transit, we will be unable to locate it. By selecting this option, you acknowledge and accept full responsibility for any potential loss.

For peace of mind, I highly recommend choosing Tracked Shipping.

Please be aware that, due to potential postal service delays, delivery times may be extended, sometimes taking additional days or even weeks for your order to reach its destination.