Refund policy

Refund & Return Policy

If your item arrives damaged or defective, please contact me at bookofkissu@gmail.com within 14 days of receiving your order. Be sure to include a clear photo of the issue so I can assist you promptly.

Book of Kissu cannot accept returns for items that are not damaged or faulty as everything is made to order. Additionally, returns will not be accepted if more than 14 days have passed since delivery.

To initiate a return, you must provide proof of purchase, such as an email confirmation and the order number. Without this, I will not be able to process your return. Once I confirm your return request, UK and international customers will be instructed to return the item via Royal Mail within 7 days.

All ring sizes are clearly listed and accurately measured before purchase. As each piece is handmade and often one-of-a-kind, I do not accept returns or refunds for them.

For resized rings, it is the customer's responsibility to provide the correct ring size. If an incorrect size is supplied, I cannot accept a return or refund, as the ring was resized according to the size provided. In cases where a further resize is needed and also agreed on, this will incur an additional fee to cover the labour and materials involved, including removing and resetting stones, adjusting the metal, refinishing the piece, and completing the ring again. 

For custom pieces, a 50% non-refundable deposit is required, which is included in the total price. This deposit secures your spot in our production queue and covers the resources allocated to your project. If its a memorial piece, please remember to send the item you wish to include in your jewelry. If the item is not sent and a refund is requested later, the deposit will still be deducted.

Gift wrapping, gift boxes, anything gift related are non-refundable as they were made to order as a custom. 

After I receive your return, I will notify you via email to confirm its arrival and discuss the next steps, which may include a replacement, repair, or refund.

Order Cancellations

Due to the handmade and personalized nature of our products, all sales are final. Book of Kissu do not accept cancellations, as each item is made specifically for you.

Wrong Address & Reshipments

Book of Kissu is not responsible for items once they have shipped. If your package is lost in transit, please contact the postal service directly. If you provide an incorrect shipping address, you must notify me as soon as possible. If I do not hear from you before I ship your package, your item will be shipped to the address provided, and I cannot be held responsible for reshipments or lost packages. For added security, I recommend selecting tracked shipping options to ensure your package is delivered safely.